Support

Questions, bugs and anything not behaving.

Contact us

Write to support@medianomusic.com. Include your device (for example iPhone 17 Pro), your iOS version and the app version from Settings → About, and we can help far faster.

Common questions

How do I import my playlists?

Open Library → Import, pick where your playlists live, and follow the steps. They are matched track by track and added to your library.

How do I add music files I already own?

Open Library → Import and choose local files. Imported audio is stored on your device and appears alongside the rest of your library.

Playback stops when I lock my screen

Check Settings → Mediano and make sure background activity is allowed, and that Low Power Mode is off — iOS pauses background audio for some apps while it is on.

How do I connect Last.fm?

Open Settings → Last.fm in the app and sign in once. Plays are scrobbled automatically from then on, and you can disconnect at any time.

How do I delete my data?

See the Privacy Policy, which explains exactly what is stored and how to remove it.

Report a bug

Email support@medianomusic.com with what you did, what you expected, and what happened instead. A screen recording helps more than anything else.